Vintage Tableware, Props and Accessories
TERMS AND CONDITIONS
Period of hire
Hire period is usually 4 days although we are flexible where possible with prior arrangement.
All hired items and the packaging that hired items are delivered in remain always the property of Miss Betsey.
During the period of hire our items are the sole responsibility of the hirer until returned to or collected by Miss Betsey. This includes loss or damage by third parties such as caterers or venue staff.
Our items are used at hirers risk and Miss Betsey will accept no liability for injury to persons or damage to property caused during their use.
All our items are vintage or vintage style and are in our opinion in a good vintage condition, with no chips or cracks, however due to the nature and age of the items some patterns and gilt can be expected to show some signs of wear. Similarly, our tablecloths and napkins are preloved and may show some signs of use.
Please be aware that our items are intended to be mis-matched.
We require a deposit of 50% of the total value of goods or £50 whichever is greater to secure your booking.
Receipt of booking deposit by Miss Betsey is taken as confirmation that the hirer has read and accepted our terms and conditions.
Balance of order total plus damage deposit and any delivery charges to be paid in full no later than 30 days prior to your agreed delivery date.
Damage deposit of £100 to be paid with the balance of the order payment no later than 30 days prior to your agreed delivery date.
This is to be refunded in full after goods have been returned or collected and checked, usually within 72 hours.
** for our drinks trolley we charge an additional £100 damage deposit which of course is fully refundable within 72 hours of her safe return.
In the event of cancellation more than 30 days in advance of your agreed delivery date, your booking deposit will be returned to you in full.
In the event of a cancellation less than 30 days before your agreed delivery date, the booking deposit is non-refundable, but the damage deposit and balance order payment will be refunded in full.
All cancellations must be made in writing to Miss Betsey.
Upon receipt of delivery
It is important that you check and sign for your items upon delivery or when you pick them up. Please bring any problems to our attention at this stage and we will do our best to resolve.
Washing up and returning
Cost of washing up is free.
As our items are vintage and delicate, they cannot go into a dishwasher, so we would prefer to hand wash ourselves. We would just ask that you remove any food debris and liquids prior to repacking.
Please ensure any linens are dry and free from debris.
Items must be carefully repacked in the packaging and boxes provided by the hirer.
A list of items will be provided in each box for you to use as a checklist.
If you have arranged for Miss Betsey to collect your hired items, it is essential that they are repacked and ready for collection at the agreed time. Miss Betsey will make an additional charge to the hirer of £10 per hour or part of an hour for any time spent waiting. All customer returns directly to Betsey HQ must be received at the agreed time, we reserve the right to charge a late return fee at our discretion. This fee will be deducted from the damage deposit along with any deductions for breakages or losses.
Breakages & losses
We fully understand that breakages may sometimes occur and we have kept our charges for damages and losses to a minimum.
The hirer will be notified within 72 hours of any damages and / or losses.
Individual costs for damages and losses are listed on a separate page ( CLICK BUTTON BELOW FOR DETAILS) and will be deducted from the damage deposit at these rates.
Delivery and collection must be from the same address unless specified at time of ordering.
Please see our delivery page for charges (CLICK BUTTON BELOW FOR DETAILS).
Where possible Miss Betsey is more than happy to come along and style your venue, to arrange full set up and packing away of your delivery. Please contact us for an individual quote.
The cost of this will be added to your invoice and would be payable at least 30 days in advance of your event.